Refund Policy

FROM THE TERMS  & CONDITIONS SECTION: 

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3. Refund and Cancellation Policy

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Once food has been picked up or delivered, no refunds will be issued. Additionally, no refunds will be provided for personal taste preferences or incorrect order information provided by the customer.

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REFUNDS will ONLY be issued in this manner: 

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If an order is cancelled: 

           - Less than 5 days (119 hours) before the event = NO REFUND
           - 5 days (120 hours) before the event = 25% of Subtotal is refunded
           - 6-12 days before the event = 50% of Subtotal refunded
           - 13-15 days before the event = 75% of Subtotal refunded
           - 16 days or earlier before event = 100% of subtotal refunded
          
If Caterer cancels your order, 100% total refund will be issued unless cancellation is due to an error by the Client (i.e wrong delivery date, material change in scope of agreement, office closure, outside of delivery radius etc..), then no refund will be issued.